Can I shop more products at once?
If you shop more products at once, you have to make a separate order for each item. In that case, of course, only one postage fee is charged to you.
What size should I choose?
It's simple. In the description of each item, there is a SIZE GUIDE that helps you find your perfect size.
What if my goods don´t fit and need to be changed for a different size?
That's not a problem, I'd like to change it. Read the GOODS EXCHANGE POLICY.
How do I do the bank transfer?
Once I receive the order, I will send you confirmation by e-mail along with an proforma-invoice. There will be all the necessary information to do a payment.
When do you send me my order?
Your order will be sent within 2 business days after the amount has been credited to the bank account.
What if the shipment is damaged during shipping?
In such a case, do not overtake it. If the packaging is damaged, refuse to accept the shipment and write down the damage report. At the same time, let me know about this situation. I will send you new goods or I will refund the amount paid.
Do you offer a Gift Certificate?
Yes! Write your request to firstname.lastname@example.org and we will discuss the details. Find all information about a Gift Certificate HERE.
How do I apply for a complaint?
There may be a defect in the product, of course. The deadline for claiming is 24 months from the date of receipt of the item. However, be aware of the fact that a defect is not considered to be a change in product resulting from wear or misuse. All information about how to proceed with a complaint can be found HERE.
Can I withdraw from the contract?
Sorry to hear that but it's not a problem. You can withdraw from the contract within 14 days of receiving the product. You can find all the information on how to proceed to withdraw from the contract HERE.